You would expect some extra warning before doing it to be safe, but it should be there. It’s hard to believe that such a popular tool has such a big flaw as not being able to delete all deleted-but-hidden files using space in one step. Recommendations for alternatives to Dropbox are most welcome. Any business that doesn’t have time to respond to its own customers is just not worth it. This is a prime example of a business that has gotten too big for its own good. None of the links provided by Dropbox in their email reply were helpful in answering my seemingly simple question. For all other issues, please check out our Help Center – We’re sorry for the inconvenience,.Learn about sharing files or folders –.

Here are some resources for resolving the most common issues: While we’d love to answer every question we get, we unfortunately can’t respond to your inquiry due to a large volume of support requests. In case anyone was wondering about the “awesomeness” of Dropbox, here is their official reply to my question: If any of you movers and shakers happens to know how to purge ALL deleted files - even those uploaded/shared by somebody else - please share your wisdom, thanks.

Dropbox support is unresponsive, the opposite of awesome.

Deleted files that can’t be purged continue to take up disk space.

Users may think they have deleted sensitive data when in fact they have not (the deleted items are merely hidden).

This is bad for numerous reasons, including: Unfortunately, there is no way for users to purge all deleted items. For everyone else, it’s important for you to know that Dropbox does not actually “delete” your files when you click to delete them instead, the files are simply hidden from your view until they are “purged”. So if anyone knows how to do this it would be great and super-appreciated. Thank you Dropbox team for adding this feature. From there you can select any/all items and select Delete from the dropdown menu. Just look for the eyeball icon to “show hidden files”.

Update! Not too long after reporting this, Dropbox added a way to permanently delete any/all files.

Recover deleted dropbox